Wisebit Pay Ltd ("we", "us" or "our") is committed to protecting the privacy of the personal information we collect. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information we collect
We collect identification and contact information (name, address, date of birth, government-issued ID), financial information (bank account, transaction details, source of funds), and technical information (IP address, device identifiers, cookies) necessary to provide our services and comply with our regulatory obligations.
2. How we use your information
We use your personal information to: verify your identity; deliver and improve our services; comply with FINTRAC and other legal requirements; monitor and prevent fraud, money laundering and terrorist financing; and communicate with you about your account and our services.
3. Disclosure
We may disclose personal information to: financial institutions and payment partners required to execute your transactions; regulators and law enforcement where required by law (including FINTRAC); and service providers acting on our behalf under confidentiality obligations.
4. Data retention
We retain personal information for the periods required by Canadian law, including at least five years for records relating to identification and transactions under the PCMLTFA. Records may be retained longer where required for legal, regulatory or dispute-resolution purposes.
5. Security
We use physical, administrative and technical safeguards to protect personal information against loss, theft and unauthorized access, including encryption of sensitive data in transit and access controls on internal systems.
6. Cookies
Our website uses cookies and similar technologies to operate the site, remember preferences and analyze traffic. You can control cookies through your browser settings.
7. Your rights
Subject to legal restrictions, you may request access to or correction of your personal information by contacting us using the details below. Some information cannot be deleted where we are required to retain it under Canadian law.
8. International transfers
Some service providers may process your information outside of Canada. When they do, your information remains subject to the laws of the jurisdiction where it is processed, in addition to the protections we require by contract.
9. Contact
To exercise your rights or ask questions about this Privacy Policy, contact us at info@wisebit-pay.com, +1 778 401 6789, or by mail at 1st Floor, Ste 8 – 415 Dunedin St, Victoria, BC V8T 5G8, Canada.